Member FAQ

We welcome any and all questions and look forward to speaking with you! For quick reference, we have provided a few answers to commonly asked questions below.

Starmont Club Concierge and Member Services

Brian Catlett – (707) 968-3487
wineclub@merryvale.com

Accessing online account?
Customizing club shipments?
Average 6 bottle quarterly club shipment cost?
Planning a visit to Starmont?
Changing or updating shipments which are currently in transit?
Re-Ordering club selections?

Accessing online account?

You may access your membership information and order history by logging in to our website with the email listed on your membership and your unique password. If you are logging in for the first time please click “forgot your username and password” in order to create a new password. Once logged in, you may update your membership information online.
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Customizing club shipments?

We welcome customization requests! An email notice will be sent 2-3 weeks prior to each quarterly shipment which will include login credentials for your online account and a link to our membership login page. Once logged in, you will have access to mix and match your upcoming wine club shipment.
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Average 6 bottle quarterly club shipment cost?

Although club shipment costs may vary based on membership wine preferences and customization requests, our average shipment is approximately $275-$350 plus applicable tax. Shipping is included in all six bottle shipments.
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Planning a visit to Starmont?

We welcome you to sit back, relax and enjoy a complimentary seated tasting experience for four. Enjoy an outdoor tasting experience around our firepits in our exclusive wine club lounge area or make yourself comfortable anywhere in our open-air tasting room. Reservations are recommended so please contact us prior to your visit at wineclub@merryvale.com or (707) 968-3487.
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Changing or updating shipments which are currently in transit?

You will automatically receive a tracking number via email when your shipment is on the way. Should you need to update or change a shipment that is currently in transit, please contact us immediately so we can prevent any shipment delays or returns.
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Re-Ordering club selections?

Wines sent in club shipments are typically not available online but are available for purchase exclusively for members. We offer 20% discount and complimentary shipping on all case orders purchased during your club shipment month. Please contact us at wineclub@merryvale.com or (707)968-3487 to place an order. You may also request to add on wines from previous club shipments in your current shipment.
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